Managed IT support that’s quick and efficient.

Keeping your business running

Do you have between 5 and 250 staff? Then we can assist with your IT requirements. TCT can provide complete IT help desk support or just provide some extra support for your IT manager – our expert team can build a service that suits your exact needs and budget.

The technical nature of the modern day office means there’s many different areas where IT can run into problems. From internet access, communication systems, computer repair and PC, keyboard, monitor and printer problems through to a complete IT overhaul, TCT are ready to assist and help you with your IT requirements.

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Flat Fee IT & Tech Support Sydney & Melbourne

With offices in Melbourne and Sydney, TCT provides clients with stable IT environments – this means our clients can focus on their core business and not have to worry about IT issues reducing their productivity.

With three different plan options our managed IT services cover most business sizes and budgets. Choose from Silver, Gold and Platinum.

Silver level IT support
Our silver level managed IT support service gives smaller businesses the opportunity to have experienced IT experts on hand without breaking the bank. With unlimited tech support calls and off-site remote assistance, your guaranteed response time for high level and critical IT issues is 4 hours or less.

Platinum level IT support
This is the ultimate in IT support service. With all the inclusions of the Silver and Gold packs, the Platinum level IT support pack offers an additional email archive service, anti-virus and spyware protection along with an Annual Preventative Maintenance performed On-Site for Server(s).

For more information about our IT support packs please see the table below

Service Silver Platinum
Coverage Hours Mon – Fri
9am – 5pm
Mon – Fri
8am – 6pm
Maximum Response Time (Critical / High) 4 Hours 2 Hours
Maximum Response Time (Medium / Low) 8 Hours 4 Hours
Off-Site Remote Assistance
Technical support phone-calls (per month) Unlimited Unlimited
Onsite time for all IT issues Quote per visit Unlimited
Remote Monitoring of all backups
Full Network Monitoring
(Servers, Switches, Routers)
Monthly Executive Summary Reports
Monthly Patch Management for all Computers
Quarterly Patch Management for all Servers
Mobile Device Protection Service
6 Monthly Strategic IT Meetings
Email & Web Filtering Service
Email Archiving Service
Anti Virus / Spyware Protection Service
Annual Preventative Maintenance
performed On-Site for Server(s)

The fixed price Service Level Agreement reverses your risk. The worse your system runs, the more potential there is for an increase in cost/time and labour to us. Therefore we continually monitor your IT environment and proactively maintain it so that we can detect any problems – often before you are aware of them, and fix the root cause to provide you with a stable IT environment.

Security & Backup Managed Service

In the last 16 years we found that 85-90% of SMB’s lack the appropriate security and backup strategies to face the threats in a more and more connected world. This is why Total Computer Technology has developed a security & backup package that focuses on areas within your network that have exposure to potential external threats.

TCT’s Managed Security Service monitors your system and ensures your business remains protected against potential threats. Whereas our Managed Backup Service makes sure that all appropriate data is backed up, stored securely and easily restored should you need it. Just another reason that makes TCT the first choice for IT, because it just works.

What is Included in the Security Bundle:

  • Real Time Monitoring
  • Email Filtering
  • Web Filtering
  • Anti-Virus
  • Windows & Third Party Patching

What is Included in the Backup Managed Service:

  • Integrated Backup Deployment
  • Backup Monitoring
  • Backup Updates
  • Restore tests every quarter
  • Capacity/Status Reporting

Total Computer Technology also offers an additional Disaster Recovery (DR) Backups. This involves the following features:

  • Offsite storage to the local TCT Offices
  • Backup Monitoring
  • Backup Updates
  • Restore tests every quarter
  • Capacity/Status Reporting

Ad-Hoc IT Support Service in Melbourne & Sydney

  • Traditional hourly IT Support services
  • Project based, fixed price IT Support
  • Support Hours in 10, 20 and 30 hour bundles. (Pay in advance and save!)
  • Available for onsite and remote requests

Often other IT companies who offer ad-hoc support are not thinking strategically about long term outcomes for your business, preferring a reactive instead of proactive approach. You need access to the right skills as soon as a problem occurs, not days or weeks later. IT problems that are not resolved will cost your business money. We can give you the benefit of our experience and offer you hourly support AND provide support and advice.

Alternatively, we’d like to work with you on an ongoing basis to give you the benefits our other SLA clients enjoy.

If you would like an estimate for your IT Support, Contact Us today!