FAQ’s

Below is a list of frequently asked questions. If you can’t find answers to your questions here, please contact us

  • Do you charge to review my current IT environment?
  • I already have an IT company so why should TCT do my technical report?
  • Who are TCT’s customers?
  • What does TCT do?
  • Can I get a quote for products?
  • Why should I buy from TCT?
  • What is a Service Level Agreement?
  • Are you promising that I won’t have any technical problems or downtime?
  • Are printers and copiers covered?
  • Can you support our phone system?
  • Are new hardware and software installation costs covered under SLA’s?
  • What is NOT covered under SLA’s?
  • Do you offer special rates for charities and other Not For Profit organisations?
  • Do you support IT Managers and internal IT Departments?
  • How much do you charge?
  • Will you monitor my IT environment?
  • Do you come to us?
  • Do you provide telephone and remote support?
  • Do you offer extended hours support?
  • Do you recommend technology products?
  • Do you plan for the future of my business?
  • Can you finance IT infrastructure projects?
  • My Company is relocating. Can you help us?
  • Can you assess the capacity of our IT system?