Top Benefits of Outsourced IT Support For Your Business

outsourced it support

Top Benefits of Outsourced IT Support For Your Business

IT services have become an integral part of running any business, especially in light of recent events with businesses around Australia embracing remote working and expanding their presence online. In fact, worldwide IT spending is projected to total $3.9 trillion this year, according to the latest forecast by Gartner, Inc

Why outsource your IT support?

IT support is a popular service to outsource, as technology changes at a rapid pace and many businesses find it hard to keep up. Remote IT support for small business, up to large corporations has become especially important with the majority of Australian workforces needing to operate at home during lockdowns. 

Outsourcing your IT support can be a smart business decision, because it allows your company to stay focused on primary functions and save on the costs of in-house personnel.
Still not convinced? Listed below are the top benefits of outsourced IT support for your business: 

Controls business costs

When your IT services are outsourced to an external IT provider, your level of support can be customised to suit your budget. This makes it easier for your business to manage expenditure and also assist with future planning. IT support costs can include anything from minor troubleshooting issues, to the more expensive fixed-costs associated with licenses and hardware.

So, while it is important to remember that investing in IT for your business can help to modernise your business and gain a competitive advantage, it also makes sense to take advantage of the cost-saving measures that outsourcing your IT support can provide.

Increase your business’ efficiency

An experienced IT support provider knows how to help your business run more efficiently. Businesses that only have internal IT teams can have much higher research, development, and implementation time, all of which can increase costs which ultimately passed on to customers. By helping you redesign workflows, automate tasks, and upgrade your equipment, your business can easily and cost-effectively keep ahead of your competitors.

Keeps you focused on your core business 

Your business has limited resources and when you are forced to spend time and energy making IT decisions on complex systems, your resources and time are further reduced. When a business outsources their IT, this gives staff extra capacity to focus on their core business goals.

Even if you have an in-house IT team already, this can mean that they can instead focus on revenue generating projects instead of day-to-day IT issues. Additionally, outsourcing your IT gives your business access to a wide range of experts with specialist knowledge; IT service provider staff are constantly undergoing training in the latest technology to provide you the best service available.

Ongoing IT support and assistance

It’s vital that IT support teams are able to respond quickly and efficiently, and to keep your business competitive all your IT resources need to be available 24/7. But what happens if an issue occurs, such as a server going down on a public holiday and or when your IT staff are on leave? When you outsource your IT to an external IT provider, you get 24/7 support and assistance, whenever you might need it.  

Gives you IT solutions tailored for your business

Another advantage of outsourcing your IT is the ability to have your IT solutions tailored specifically to suit your business. With the fast pace that technology changes these days, your business will benefit from access to the latest IT equipment, phone systems, video conferencing, data backup and security.

Keeps your business secure and protected

With the rise of ransomware attacks, it’s vital that your business has an IT security plan in place to protect your assets and staff from security breaches. According to Gartner, industry research confirms that the pandemic encouraged cybercriminals to increase their use of proven attack strategies. IT outsourcing allows you to tap into the extensive knowledge of IT experts who are specifically trained in cyber security to provide you with security solutions that will work for your business. Outsourcing your IT to an experienced cyber security provider ensures your business stays compliant and secure.

At Total Computer Technology, our specialist team will act as your very own IT department. Having worked in the industry since 1997, we have built a solid reputation for handling all facets of IT and have experience working with small, medium and large businesses throughout Australia. No matter your requirement, our team of experienced IT providers will be able to provide you with expert advice, tailored for your unique business needs Click here to send us an enquiry to create a customised IT solution plan for your business.