Business Unified Communications

Unified Communications

Business Unified Communications

Unified communications is the solution for business owners looking to streamline their businesses and increase employee productivity.

Providing high-quality communication channels is crucial for any company. After all, it promotes cross-department collaboration and faster exchange of ideas. Since phones often don’t suffice for this, many business owners turn to unified communications. 

But what exactly is unified communication?

Unified communications is an all-in-one platform that unifies phone, video, screen sharing, chat, and file management into a single space. It’s a ready-to-use system that allows for seamless communication in numerous ways. 

It has become especially important with so many businesses opting to have staff working from home and office during the week. It maximises communication and collaboration without needing to be in the same location. TCT has been working with VOCUS for all our client’s and TCT’s unified communication needs for 10 years. Tested and reliable.

Here are 5 of the key features to help you understand how it can help your business. 

#1. Mobility

When connected to unified communications, all employees can stay connected at all times and from all locations. It doesn’t matter whether they’re working from home or sitting in the office. They’ll still be able to chat, receive calls, and more.

#2. Unified Messaging

This allows employees to handle different message types using a single tool. They can easily switch communication modes, depending on their needs. 

#3. Conferencing 

Whenever you need conferencing tools, you’ll have them in the palm of your hand. You can allow a group of teammates or customers from outside your organization to connect and speak via video or audio from different locations. 

#4. Fax Support

Faxes received through unified communications appear as email attachments. This way, users can also receive faxes on their desktops and smartphones. 

#5. Presence

This feature lets other users know each other’s status. That means you’ll be able to see when someone is online (Active), busy (Do Not Disturb), or away (Out of the Office). 

How will it help my business? 

You might be wondering, how will it help my business?  We have listed below some key features that businesses will benefit from having a unified communication solution. 

#1. Higher Team Productivity

It’s important for a business owner to boost their team’s workflow and eliminate bottlenecks. Because once they get to do so, productivity will drastically improve.  This can be done thanks to unified communications. 

This type of communication makes it easier for team members to save time on various tasks, including:

Faster file sharing that gets rid of email threads for teamwork
Ability to receive calls from any location
Ability to receive voicemails and faxes directly in the email
Single-click video meetings for emergencies

By having this type of access to such technologies can be more effective and get more tasks done in a single day. It also helps get rid of communication challenges. 

#2. Lower Communication Costs

Legacy phones and on-site communication tools often cost more than your IT budget allows. With an unified communication solution, it relies on the internet for all its activities. This means your phone system turns to Voice Over Internet Protocol (VoIP) and integrates with the rest of the tools. This approach eliminates the need for server and hardware infrastructure. Unified communications also make it super easy to add new users. Plus, the cost of unified communications is the same every month. There won’t be any surprises to your budget. 

#3. Enhanced Customer Service

Whether or not a company is successful greatly depends on the quality of its customer service. With unified communications, your employees can provide great customer service easier. After all, they can respond to client queries regardless of their location. It’s because all chats, incoming calls, and emails are visible from any device. There are even options to integrate all your CRM software onto the platform for added benefits. 

#4. Empowering a Remote Workforce

Thousands of companies have switched to remote work over the past few years. However, a constant concern here is ensuring that remote workers have all the tools they need for work. When using a unified communications solution, all communication aspects are included in a single platform. This means that all your remote worker needs is a stable internet connection to get access to your network and all the features, just like the rest of the team. 

#5. Enhanced Security

The security aspect is crucial for every business. And unified communications enhance the security of a business by integrating all applications into a single platform. As a result, it becomes straightforward for the IT team to apply specific security policies. It’s also easier for them to manage security patches and compliance updates since all applications share the same protocols. 

Realising the Power of Unified Communications 

Streamlining the processes inside an organisation is extremely important in improving the overall performance of your employees. And unified communications allow you to do just that. With it, you can boost your customer experience and make your team more efficient by integrating your whole communications system into a single platform. 

Unified communications will let you and your team make calls, host conferences, send emails, receive faxes, and chat from a single, unified space to make your job (and life) easier. 

If you’d like to learn more about implementing unified communications in your business, we’d be happy to help. Reach out to us and we can have a 10-15-minute chat to discuss this topic further. 

 

Robert Brown
9/03/2022

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