Benefits of an IT Support Agreement

Benefits of an IT Support Agreement

A support Service Agreements is an important part of providing or receiving an IT support service.

Successful support agreements are founded on a clear comprehension of what the business wants from the IT support service and how the IT Company can provide it.

It relies on account managers discussing outcomes with customers and finding the best fit for the associated services expected.

Our clients who are currently on SLAs find the following benefits are well worth the commitment:

  • Priority response times
  • Unlimited email & phone support
  • Secure backups for data and Office 365
  • Reduced risk of downtime through strategic network planning
  • Fixed service costs per month (with no hidden extras)

We strive to offer our clients the best possible support, by offering varying levels of Service Agreements to compliment your business needs. We provide independent advice focused on a best-of-breed approach to selecting what’s in the client’s best long-term interest.

Many of our clients benefit from lower hourly costs, better resolution times and specialised resources for projects.

For more information on how we can support your business IT needs, call your local TCT Office today.

Robert Brown

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