What Major IT Challenges Do Small Businesses Face?

it challenges

What Major IT Challenges Do Small Businesses Face?

If you own a small business, then you know it can be a challenge at the best of times. Most small business owners are constantly on the lookout for ways to improve business operations, increase revenue, and differentiate themselves from competitors. Investing in IT can be a key component to meeting those goals. However, while investing in IT can offer your business different ways to improve and extend your business operations, it also can come with its own set of challenges.

In this article, we will look at the top business IT challenges and discuss how your company can most effectively address and overcome them.

Cost of IT Staff

Hiring specialised internal IT staff can be expensive for many businesses; if you don’t know how much work they will be doing or how much you should allocate to your IT budget it can be very easy to overspend. According to research from Deloitte, companies will allocate an average of three and a half percent of their total business revenue to their IT spend. 


A small business’ in-house IT staff are expected to both manage the day-to-day general IT requirements of the company, while also facing constant pressure to investigate and implement the latest technology to improve operations and, most importantly, increase business revenue. This often results in the need to either hire additional IT staff which again, can be very costly, or even outsourcing specific IT functions to an external IT provider. 

Challenges of integrating new technology

Many small companies are embracing new technologies available to them,  especially in these days of constant lockdowns and the need for business to quickly pivot and adapt their operations. SmartCompany’s 2020 small business trends survey found that 30% of small business owners surveyed said they were planning to invest in systems for remote access and 28% planned to invest in cloud-based software. 

While new technologies available these days for small businesses can help to level the playing field with larger competitors, it can often be confusing as to what technologies are best for small companies to invest their limited budgets into. Additionally, integrating new technology with a company’s existing IT system and business assets can present a challenge, especially when you factor in the cost and time to train staff on how to use the new IT systems; very quickly things become overwhelming for most small businesses. 

Growth and Flexibility

Some of the main IT infrastructure issues and challenges that small businesses face are being able to plan for the future and ensure their IT systems are not only practical, but scalable for future growth. Small businesses often have to deal with IT infrastructure challenges, and learn the hard way that their current IT system, which may have worked well for a time, has become insufficient to accommodate their business growth or changing business goals. This often results in businesses panicking while trying to decide quickly upon IT assets and strategies to meet their current and future requirements, while also trying to not go over their budgets.

Security and safety

Another critical IT challenge that all businesses face, is dealing effectively with cyberattacks and protecting sensitive company and client data. One of the main reasons that small businesses are often more affected by hacking efforts is that many of these companies are operating with outdated systems and software, and often have not been exposed to cyber security education and training. Most small businesses also don’t have the resources dedicated to cyber defense that larger companies normally possess. 

How to overcome business IT challenges

While investing in IT offers your business the ability to efficiently operate, it can also add to your business IT challenges that we have outlined. The best way to keep on top of IT trends issues and challenges is to work with an IT support partner, such as Total Computer Technology, who has experience in addressing and overcoming all these obstacles.

Having worked in the industry since 1997, we have built a solid reputation for handling all facets of IT and have experience working with small, medium and large businesses throughout Australia. No matter your requirement, our team of experienced IT providers will be able to provide you with expert advice, tailored for your unique business needs.


With the assistance of Total Computer Technology, your small business will be able to overcome any challenges presented by IT and take advantage of all the benefits it will provide. Call us on (02) 8113 4400 for IT support Sydney, (03) 8637 7500 for IT support Melbourne, or (03) 5382 5511 for IT support Horsham, or click here to send us an enquiry create a customised IT solution plan for your business.