Managed Services Provider

Managed Services Provider

Smart, Secure, Structured. IT Management That Supports Business Growth.

We’re not here to sell you the latest product. We're here to make sure your IT runs as it should, day in and day out.

Your Proactive, People-First IT Provider

 

We don’t try to impress with trends or jargon. We show up every day with reliable, vendor-neutral advice, and get the job done.

 

For nearly 30 years, Total Computer Technology (TCT) has been the go-to managed IT service provider for small and medium-sized businesses (SMBs) across Australia that need clarity, fast support, and outcomes they can measure.

 

We’re based entirely in Australia. That means faster resolutions, clearer communication, and accountability you can’t outsource. Our service level agreements (SLAs) are tracked and enforced, with an average resolution time of 3.5 hours.

 

If you need support that works, answers that make sense, and systems that don’t break under pressure – TCT is your partner.

TCT IT support Sydney Melbourne

Solving Real Problems for Real Businesses

Many SMBs come to us frustrated. They’re stuck in cycles of unresolved issues, overwhelmed by risk, and unsure where their money is going. These are some of the most common problems and how we address them:

Slow, Unresponsive Support

Internal teams wait hours—or days—for basic fixes. Productivity drops. Staff work around IT instead of with it.

Our Solution: Our average ticket resolution is 3.5 hours. Every client agreement includes guaranteed SLAs and structured escalation paths.

No Visibility or Reporting

Decision-makers can’t see what IT is doing or where risks lie. It’s all guesswork.

Our Solution: Executive reports are delivered monthly, covering support trends, patching, system health, and backup status. We show exactly what’s happening, and what’s next.

Cyber Security Risks

Teams are exposed to phishing, weak passwords, and unpatched systems. One mistake could mean a data breach.

Our Solution: We enforce MFA, deploy tools like DNS Filter and Keeper Security, and run cyber awareness training twice a year. We protect people as much as systems.

Disjointed Systems and Reactive IT

Business operations rely on patchwork solutions that don’t talk to each other. IT becomes a bottleneck.

Our Solution: Our managed IT services cover everything—cloud, device management, backups, monitoring, and proactive strategy. No gaps, no guessing.

Core Services That Cover What Matters

Managed IT Services

Business continuity depends on responsive technical support, proactive management, and systems that don’t fall apart under pressure. We deliver end-to-end support that keeps your business moving.

Cyber Security Services

We deploy layered security measures across devices, cloud, networks, and endpoints to reduce risk and provide high-level support. Our cyber security framework is designed for MSP clients who can’t afford missed threats.

Cyber Awareness & Phishing Testing

Employees are often the weakest link in any IT environment. We close that gap with phishing simulations and cyber training that helps staff recognise threats before they become incidents.

Cloud Services

We help you migrate to or optimise your cloud computing and Azure environments. These services include hybrid deployments, backup strategies, and governance frameworks mapped to your operations.

Microsoft 365 Consulting

Licensing is just the start. We optimise Microsoft 365 environments for real-world productivity, governance, Copilot adoption, and security.

IT Consulting & Project Management

When it’s time for a major upgrade or system overhaul, we bring nearly 30 years of project delivery experience to complex infrastructure changes and strategic IT rollouts.

IT Procurement

You need solutions that perform, integrate well, and deliver long-term value. We handle sourcing and vendor management to align with your business goals.

IT Strategy & Technology Assessments

We conduct structured IT assessments that identify vulnerabilities, inefficiencies, and blind spots. Then, we deliver a practical roadmap to improve your IT environment.

We Drive Meaningful, Measurable Business Outcomes

Faster Resolutions, Fewer Disruptions

Our helpdesk averages a 3.5-hour resolution time, backed by clear SLAs and a local team who answers when you call. That means less downtime and getting back to work without waiting days for a fix.

Full Visibility Into Your IT Environment

You’ll receive structured, transparent monthly reports covering everything from ticket history to patch compliance and backup status. No vague dashboards, just the data that shows how your IT is performing.

Security That Goes Beyond Antivirus

Our layered security measures (MFA, DNS filtering, endpoint protection, phishing simulations, and more) helps reduce exposure and reinforces trust with clients, staff, and regulators.

Technology That Grows With You

We continuously assess your setup and recommend meaningful improvements, from Microsoft 365 rollouts to cloud readiness planning. These steps remove bottlenecks and prepare your systems for scale.

A True Partnership, Not Ticket Processing

Every client relationship is backed by a structured onboarding process, quarterly documentation reviews, and access to senior technical expertise. Our team becomes an extension of your business.

Industries We Support

Manufacturing Services

We deploy ruggedised, fit-for-purpose infrastructure, secure your SCADA environments, and provide backup solutions that work across high-volume, high-risk settings.

Non-Profits & NDIS Providers

Limited budgets and compliance pressure make IT management a challenge for non-profit organisations. We support mission-driven teams with compliant, cost-effective IT environments.

Maintenance Services

When teams work across regions or from the field, connectivity and coordination can break down. We support mobile teams with reliable IT tools, remote monitoring, and clear access control policies.

Food Processing Services

Cold storage and wet environments demand resilient IT. We design and support infrastructure that holds up under pressure: from ruggedised Wi-Fi in freezer zones to CCTV and SCADA system protection.

Discover Reliable Support and Infrastructure That Works

 

TCT exists to make your technology reliable, secure, and aligned to your business goals. We work with Australian SMBs that want real outcomes, not overcomplicated systems or empty sales talk. Everything we do is structured, documented, and built to perform under pressure.

 

If you’re tired of vague promises, reactive support, and MSPs that disappear after setup, it’s time to talk to a team that treats your IT as if it were their own.

FAQ: Your Questions Answered

What does a managed service provider do?

Managed service providers (MSPs) offer management and support services for information technology (IT) environments, including system monitoring, cyber security, cloud computing, and strategy under a structured agreement.

What is the difference between managed services and traditional IT support?

Traditional support reacts to problems, fixing them instead of preventing them. Managed services provide end-to-end IT management that identify issues and resolve them before they impact your operations.

How can I find a reliable MSP near me?

Look for an MSP that’s local, provides a clear service level agreement (SLA), and has high customer satisfaction ratings.

Why should I choose a managed service provider for my business?

MSPs are ideal for businesses without internal IT teams, giving you access to experienced engineers, enterprise-grade security, and structured reporting. This also provides cost savings compared to hiring in-house IT personnel.

What are the benefits of using managed IT services in Australia?

An MSP in Australia offers faster response times, stronger local knowledge, and compliance with data privacy regulations. You get dependable service from a team that understands your business objectives, and doesn’t outsource overseas.