What can go wrong without specialised support?
Nonprofit organisations — particularly NDIS providers — operate in environments where compliance and data management are crucial.
Compliance Gaps
Whether it's data retention, access logging, or secure backup, missed obligations can lead to serious consequences. We document your IT environment clearly, review it quarterly, and give you the monthly reports you need for peace of mind and board-level oversight.
IT Disruptions
Nonprofits often rely on a patchwork of tools and ageing systems. When something breaks, there’s rarely someone available who knows how to fix it quickly. Our Australian support team averages 3.5 hours to resolve issues, so your staff can actually work without constant interruptions.
No IT Visibility
If your IT support is reactive (fixing issues after they appear) you’re constantly on the back foot. We work with you to identify what needs to improve, what’s working, and what to budget for next.
Purpose-build NDIS IT support solutions
NDIS providers have specific obligations that standard IT providers often don’t understand. You need more than vague assurances. We deliver systems and support aligned to your compliance framework.
Data Security & Password Management
Participant data is sensitive. We set up strict access policies using Microsoft 365, Keeper Vault Security, and DLP to ensure only the right people can access the right information.
Cyber Hygiene & Insurance Readiness
Insurers are tightening cyber policy requirements. TCT helps ensure your systems meet industry standards, with up-to-date patching, MFA, backups, and user training.
Onboarding & Offboarding Procedures
We manage staff transitions carefully. Credentials are revoked promptly, devices are re-secured, and ID verification confirms each person is who they say they are on both sides of the support call.
Managed IT services for nonprofits and NDIS providers
We offer a full suite of managed IT services for nonprofits that need stability, security, and simplicity. Each service is tailored to the needs of nonprofits and adjusted for the practical demands of NDIS compliance.
Helpdesk Support
Our local support team resolves issues quickly and keeps systems running efficiently through proactive monitoring.
- 5-hour average issue resolution time
- Remote Monitoring and Management (RMM)
- Monthly executive summary reporting
Cloud & Microsoft 365
We help you get value from the tools you’re already paying for, and recommend what fits your environment.
- SharePoint document libraries with access control and Data Loss Protection (DLP)
- Teams governance and user setup
- Secure cloud-based file storage and collaboration tools
Cyber Security
TCT builds multi-layered cyber defences that protect your staff, participants, and sensitive data without overcomplicating your systems.
- Endpoint Detection and Response (EDR)
- Firewall and network protection
- Password vault deployment with Keeper Security
Backup & Disaster Recovery
We ensure your data is backed up securely and that recovery processes are tested, documented, and reliable.
- Cloud-to-cloud and on-premise backups
- Recovery testing performed quarterly
- RTO under 4 hours; RPO under 1 hour for critical systems
IT Strategy Roadmapping
You’ll never be in the dark about your systems or your IT direction. We work with you to make better decisions about technology investments.
- Quarterly IT roadmap reviews
- Budgeting and upgrade planning
- Asset documentation and escalation paths
Technology Procurement
We source hardware and software that fits your needs and budget, with no markups or vendor bias.
- Special pricing on Microsoft licensing for nonprofits
- Authorised reseller for HP, Dell, Lenovo, Apple, and more
- Renewal tracking and license management
Fast response. Secure systems. Honest advice.
Not all IT providers work the same way. Some will sell you systems without explaining how to use them. Others will disappear once the setup is done. TCT’s approach is different: steady, structured, and focused on long-term results.
Over 25 Years of Experience
We’ve supported nonprofit organisations across VIC and NSW for nearly three decades. We know how these environments work, and we’ve built our service model to close the gaps.
100% Australian-Based Team
We don’t outsource our helpdesk. That means you speak directly with someone who understands your setup and has access to your documentation. No call centre, no overseas teams, no confusion.
Security-First Mindset
From day one, we set up cyber security measures that actually protect your organisation. You’ll have the security posture required to reduce risk and maintain control over sensitive data.
The IT partner supporting you to support others
Our not-for-profit IT support gives Australian charitable organisations the confidence and capabilities to get real value from their technology solutions.
Our team works quietly in the background managing risks, solving problems, and keeping your systems reliable so your staff can deliver care and support without disruption.
We don’t push products. We offer clear, experienced guidance and hands-on support, backed by detailed reporting and a genuine commitment to long-term outcomes.
FAQ: IT support for nonprofit organizations
What types of technology assistance are available for charitable organisations?
Non profit IT services include managed IT support, Microsoft 365 setup, cyber security services, secure cloud solutions, backups, and licensing guidance.
How can nonprofits effectively manage their IT needs without a large budget?
With a managed service model, nonprofits pay a flat monthly fee that covers core support, cyber security, cloud services, and compliance, all without needing to hire internal staff.
What are the benefits of using managed IT services for not-for-profit organisations?
IT support for nonprofits reduces downtime, improves cyber security, ensures compliance, simplifies budgeting, and gives you direct access to experienced support.
How do IT solutions differ for nonprofit and for-profit entities?
Nonprofits must manage sensitive data with fewer resources and tighter compliance requirements. Solutions need to be cost-effective, secure, and built around practical use.
What is the significance of IT support for organisations funded by the NDIS?
NDIS providers must meet strict compliance and data protection standards. Reliable NDIS IT support ensures those requirements are met, while keeping systems stable for daily service delivery.
