When IT fails, production stops

In the manufacturing sector, a minor IT issue can ripple through entire production lines. We remove the uncertainty from your IT environment through clarity, structure, and control, so your manufacturing processes run at full speed.

Security gaps

Manufacturing processes rely on IoT devices and networked equipment. We protect these endpoints with layered cyber security tools to keep your team alert.

Legacy systems

Many manufacturing companies run critical systems on old infrastructure that hasn’t been patched in years. We apply scheduled updates and provide structured reporting to keep your environment stable.

Low visibility

If your IT doesn’t support end-to-end visibility, you can’t control what’s happening on the factory floor or across your supply chain. We bring structure through asset documentation and reporting aligned to how your business runs.

Manufacturing IT services built to make production smoother

Manufacturing demands more from IT than uptime. It requires fast support, hardened security, and systems that help people do their jobs. That’s exactly what we deliver.

Fast issue resolution

Our SLA-driven helpdesk resolves most issues within 3.5 hours. You speak directly with our engineers. No triage layers, no call centres.

Transparent, accountable support

Our managed IT services include executive-level monthly reporting, so you always know what’s been done, what’s coming up, and how we’re performing.

Long-term stability

We remove friction from your day-to-day IT with properly configured Wi-Fi across your factory floor, fast user access to shared systems, and no more repeated logins.

Managed IT services for manufacturers

Manufacturing companies can’t afford delays or systems that break under pressure. Our managed IT services for manufacturers will stabilise production systems, secure data, and improve efficiency across the board.

Managed IT services

Production equipment, warehouse terminals, and factory-floor PCs rely on stable networks and fast support. We keep your manufacturing operations online and dependable.

  • Regular maintenance and patch management
  • Asset tracking, documentation, and quarterly reviews
  • Dedicated account manager for managed clients

IT support & helpdesk

We support your IT environment through close monitoring, and when something goes wrong, our technicians will work fast to fix the issue.

  • 24/7 monitoring and alerting
  • SLA-based helpdesk with 3.5-hour average resolution time
  • Equipment lifecycle tracking and renewal planning

Cyber security

Manufacturers are frequent targets for cyber threats. We apply a layered defence model to protect your systems, staff, and data.

  • Endpoint Detection & Response (EDR)
  • Email filtering and firewall management
  • Vulnerability scanning and security reviews

Cloud solutions

From M365 security audits to hybrid cloud deployments, we deliver scalable systems that respect how modern manufacturing works.

  • Microsoft 365 security audits and tenant optimisation
  • Hybrid cloud deployments with Microsoft Azure
  • Cloud backup and disaster recovery

Credential management

When user credentials aren’t properly managed, risks multiply fast. We simplify access management with secure tools and clear protocols.

  • Keeper Security password vaults
  • MFA enforced across key systems
  • Quick credential revocation during offboarding

Support that matches your operations

TCT isn’t a temporary fix or a ticketing tool. We’re the quiet constant behind some of the most resilient manufacturers in Australia, and we’re ready to support yours, too.

100% Australian based

Our support team is based in NSW and VIC, and they know the environments they’re supporting. That means faster responses and clearer communications.

30 years of experience

We’ve supported manufacturers through major changes—system upgrades, office moves, cyber incidents—and helped them come out stronger.

Structured documentation

Every system, device, and escalation process is captured, maintained, and reviewed by our team. This is how we operate, and it’s part of your monthly service.

Put the right IT team behind your production

Manufacturing environments don’t run on best guesses. You need systems that work, security you can rely on, and support that responds fast every time. That’s exactly what we deliver.

 

At TCT, we’re your virtual IT department, managing risk, reducing downtime, and helping you make better decisions about your technology.

 

No unnecessary tools, no sales spin. Just practical, business-first IT support that keeps your production running.

Managed IT services for manufacturing: FAQ

What types of IT assistance are available for production companies?

Production companies can access 24/7 monitoring, on-demand helpdesk support, patching, cloud services, cyber security, and documentation designed to support factory systems, office environments, and remote teams.

How can manufacturers benefit from professional IT support?

Professional IT support reduces downtime, improves security, stabilises production systems, and provides a clear view of your IT environment so your business can run smoothly without constant tech interruptions.

What managed services are typically offered to manufacturing businesses?

Services include endpoint protection, password management, Microsoft 365 support, disaster recovery, helpdesk access, infrastructure monitoring, and strategic planning.

How does technology support enhance manufacturing operations?

Strong IT support ensures systems stay online, data flows securely, and staff can work efficiently from the factory floor to the head office. It also reduces risk and improves business continuity across supply chains.

What are the advantages of outsourcing IT for manufacturing firms?

Outsourcing gives manufacturers a full IT department without the overhead. You get responsive support, reduced risk, structured planning, and expert advice without hiring internally or managing vendors yourself.