At TCT, we bring nearly three decades of experience to every engagement. That depth shows in our response times, the clarity of our documentation, and the systems we put in place to keep environments secure and running efficiently.
Our managed IT services aren’t a mystery; our clients know what’s being done, when, and why.
Systems are hardened, monitored, and updated continuously. Our proactive approach includes security patching, MFA enforcement, policy development, and endpoint controls that reduce exposure and meet compliance requirements.
IT shouldn’t slow momentum. We design infrastructure and services that scale with you: cloud-based platforms, clear escalation paths, and proactive support that lets your team work without friction.
We operate as a high-level service provider that delivers what was promised, documents what matters, and reports on what was achieved. Engagements are structured for long term outcomes, not vendor transactions.
We know that many businesses struggle with IT that doesn’t scale, support that doesn’t deliver, and systems that cause more frustration than productivity.
Our professional IT services address these issues head-on.
Delays in issue resolution lead to downtime and user frustration. TCT provides managed IT support with a 3.5-hour average resolution time, ensuring real time responses through an Australian-based service desk.
Outdated systems, unpatched software, and weak access controls create risk. Our security pinpoints vulnerabilities in your systems, identifies your risk profile, and implements layered protections.
Technology can slow growth instead of supporting it. We align IT with your core business operating goals through strategic reviews, structured documentation, and roadmaps that match your pace.
Many providers operate behind the curtain. We provide executive-level reporting, network diagrams, and SLA metrics, all accessible, updated, and understood.
Our managed IT services are designed for small to medium-sized businesses across Australia. Each service area is structured for accountability, security, and high quality delivery.
Full lifecycle support for devices, users, and access control.
System uptime and security maintained through proactive oversight.
Security is built into every one of our services, not added as an afterthought.
Cloud-based tools and Microsoft solutions implemented and managed for your business needs.
Responsive, structured support delivered through an Australian-based service desk.
Our onboarding and service delivery framework ensures nothing falls through the cracks. Each step is designed to reduce risk and deliver consistent results, from the first call to every ticket and roadmap session that follows.
Engagement starts with a structured review of your current systems, risks, and performance gaps. This includes evaluating device fleets, service desk history, cybersecurity posture, and internal IT teams.
We build technical and procedural documentation from day one. This includes user lists, network diagrams, password vaulting, and documented escalation flows to map out your environment.
Support requests are routed through a local service desk, tracked in real time, and resolved according to the agreed Service Level Agreement (SLA), with visibility and reporting built in.
Monthly performance reporting, annual roadmap reviews, and regular catch-ups with key stakeholders ensure alignment stays current. Every session comes with actions, updates, and documentation.
We go beyond day to day operations with executive-level insights on how to align your information technology managed services with your desired business growth. You’ll receive structured plans, budget guidance, and infrastructure recommendations based on real usage and future needs.
Our clients span a range of industries that depend on technology to meet their obligations and deliver outcomes at scale.
Non-profits depend on systems that are secure, compliant, and always available. Our managed services are designed to meet privacy requirements, streamline communication, and support mobile teams.
Production downtime caused by IT issues costs more than just productivity. Our services provide real time visibility and structured support for business-critical infrastructure.
In regulated environments, IT must keep up with compliance and quality demands. We ensure reliable uptime and provide the documentation auditors expect.
Teams that don’t sit at desks need specialised support. Our solutions focus on mobility, reliability, and ensure secure access across job sites.
Total Computer Technology isn’t here to sell platforms or push subscriptions. We’re here to make sure your technology does what it’s supposed to do.
We deliver cost-effective managed services in Sydney, Melbourne, Horsham, Gippsland, and across Australia to provide businesses with reliable structure and eliminate unwelcome surprises. We handle the day to day support, the long term planning, and the real time issues that impact performance.
If your current provider isn’t cutting it, or if you’ve outgrown your internal setup, we’re ready to step in with IT management that’s fast, measurable, and built to your peace of mind.
Managed services and support reduce downtime, streamline support, and improve system reliability. Businesses can spend less time troubleshooting and more time operating.
Look for local support, clear documentation, SLA-backed performance, and proven customer satisfaction (like testimonials or case studies). The provider should offer visibility, accountability, and security as part of the core service.
Yes. Managed IT services give small businesses access to expert support and enterprise-level tools without the overhead of hiring in-house. It’s a cost-effective way to secure systems and support day to day operations.
Start with a clear understanding of your needs: support, security, scalability, compliance, industry-specific infrastructure management. Look for a provider that offers structured onboarding, transparent pricing, and a service model aligned with your goals.
