Support That Shows Up in the Metrics
Our managed IT support services are for businesses that want more than ticket numbers and basic fixes. We provide services that actually move your business forward.
Fast Resolutions, Less Disruption
Our average resolution time is 3.5 hours, backed by clear Service Level Agreements (SLAs) and supported by a team that understands your systems inside-out.
Real-Time Support & Monitoring
System performance is tracked constantly. Alerts are acted on before they cause downtime, and our service desk IT support responds rapidly to all queries.
Strategic IT Oversight & Clarity
Each of our clients gets a dedicated account manager, monthly executive reporting, and structured reviews that align IT infrastructure with long-term business goals.
Cost-Effective, Predictable Billing
Our flat-rate managed IT services ensure your budget isn’t wrecked by unpredictable support costs. You’ll know exactly what’s covered and where your spend is going.
Support That Covers the Entire
IT Lifecycle
Every business needs IT support services that go beyond the basics. We deliver service desk coverage, proactive management, and expert guidance, all underpinned by operational clarity and real-time responsiveness.
Managed IT Support Services
Ongoing management of your environment: flat-rate, clear, and strategic.
- Predictable monthly billing structure
- Proactive patching, backups, and maintenance
- Strategic advice included in regular reviews
- Real-time metrics and long-term infrastructure planning
Helpdesk & Remote Monitoring
Reliable, expert technical support for your team and systems.
- Rapid ticketing and phone support
- Remote monitoring for uptime and performance
- Support team based entirely in Australia
- Full audit trails for all interactions
Onsite Emergency Support
When remote access isn’t enough, we show up in person.
- Critical incident response for high-priority issues
- Onsite diagnosis and hardware replacement
- Technical issues escalated directly to senior team
- Follow-up documentation included
Cloud-Based & Device Management
Cloud services and endpoint control, optimised for hybrid teams.
- Unified management across desktops, laptops, mobile
- Cloud-based solutions tailored to business operations
- Secure device policies and user access control
- Integration support across platforms
Cyber Security & Compliance
Protect your systems, data, and people with layered security frameworks.
- Endpoint protection and MFA deployment
- Staff phishing simulations and training
- Vulnerability assessments and remediation
- Secure system configuration and monitoring
Solve the IT Challenges Plaguing Your Operations
IT support shouldn’t just react to problems, it should prevent them. These are the issues we see most often, and how our team helps resolve them.
Slow Resolution & Poor Visibility
Business operations stall when you’re chasing updates.
Our Solution:
TCT offers real-time updates and an average resolution time of 3.5 hours. Every issue is logged, tracked, and followed through.
Security Incidents from User Error
Most breaches happen due to weak passwords or untrained staff.
Our Solution:
Our cyber security support services include implementation of tailored, layered protections to defend your environment.
Reactive Fixes
Waiting until something breaks isn’t a strategy; it causes downtime, delays, and vulnerabilities.
Our Solution:
Our managed IT support services are built on proactive monitoring, early detection, and preventative action.
Lack of Documentation & Visibility
When IT is undocumented, it’s harder to manage, scale, or audit.
Our Solution:
We provide detailed monthly reports, asset registers, and user lists, so you always know where things stand.
Support That Matches Your Workload
We provide IT support services to sectors where uptime, compliance, and efficiency can’t be optional. Our support team understands the systems and regulatory environments that matter to your industry.
Food Processing
From inventory systems to cloud-based tools and secure compliance reporting, we support technology environments that keep your operations safe and consistent.
Manufacturing
Industrial operations rely on stable systems, machine integrations, and secure IP. We ensure reliable uptime and compliance, while supporting device management across complex environments.
Non-Profits & NDIS Providers
Fast helpdesk support, clear user documentation, and cyber security that meets funding and regulatory demands. We provide peace of mind without blowing your budget.
Maintenance & Field Operations
We ensure every technician stays connected and productive in the field with mobile workforce support, secure remote access, and coordination across dispersed teams.
The Last IT Support Switch You’ll Need to Make
At Total Computer Technology, we’ve been delivering IT services and support for over 20 years to Australian businesses of all sizes. Our team aims to deliver more than fixes; we bring long-term thinking, reliable outcomes, and a service desk that acts with urgency and professionalism.
When you partner with TCT, you get more than a provider. You get a team committed to resolving issues fast, improving your business IT support services, and keeping your systems ready for what’s next.
FAQ: IT Support Services
What types of IT assistance do businesses typically require?
Most need day-to-day helpdesk support, hardware and software updates, user management, cyber security, and issue resolution, plus guidance when it’s time to scale or change systems.
How can managed technology services benefit my company?
You get proactive monitoring, predictable billing, faster resolutions, and expert input without the overhead of managing everything in-house. It’s cost-effective and structured for growth.
What is the difference between IT support and managed services?
IT support handles individual issues as they come up. Managed services provide full oversight (monitoring, maintenance, planning, reporting) before problems start.
Are there specific support solutions for small enterprises?
Yes. TCT provides right-sized support plans that cover essentials like remote monitoring, ticket resolution, device management, and security, without unnecessary extras.
How do I find nearby IT support services?
TCT is based entirely in Australia and services clients nationwide. Our team provides remote and onsite IT support where needed, backed by fast response SLAs.
