11 Sep Phishing tests: the cyber security must-have for every SMB
43% of all cyber-attacks target small and medium-sized businesses (SMBs), and many of these are phishing scams. It is not difficult to see what makes this strategy so popular: phishing campaigns provide threat actors with an easy way to bypass traditional, technology-based defences. By the time anyone even recognises the danger, millions of dollars could be on the line.
Unfortunately, the insidious nature of these attacks means that stopping them is often easier said than done. How do you secure your business when one staff member can undermine it all in an instant? One way is through phishing tests.
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What is a phishing scam?
Phishing is one of the most common types of social engineering attacks. Unlike traditional cyber security threats, which often rely on advanced technological techniques, social engineering leverages human psychology. Malicious actors attempt to trick employees into compromising the business’ security, opening attack vectors for them.
Phishing accomplishes this through impersonation. Threat actors pretend to be a trusted entity such as a manager or third-party vendor, and convince staff members to download malware or hand over login credentials. They typically do this by inducing a powerful emotion such as fear (for example, they may threaten the employee’s job). Usual types of phishing threats include email scams, smishing (SMS messages), or vishing (phone calls). However, thanks to the introduction of deep fake technology, even a video conference could be a cyber-attack in disguise these days.
What is a phishing simulation test?
As with all social engineering attacks, your best defence is education. Staff must know what to look for and how to respond. For this reason, many cyber awareness courses already contain training modules that discuss phishing attempts. But there is one flaw in this plan, and you likely already know what it is: training so often goes in one ear and right out the other. Until you experience a real attack, it is hard to know how effective your courses have been.
This is exactly the principle that phishing tests leverage. Instead of waiting until your business is in real danger, you run simulated phishing attacks. This strategy allows you to uncover knowledge gaps in a safe environment, providing you with an opportunity to correct them. Phishing tests are an essential part of modern cyber security.
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The benefits of phishing testing
Phishing simulation tests may seem underhanded at first glance. But it’s important to remember that this is not about “Catching out” your employees. You are not trying to punish or trap anyone, but to educate them in a more practical way. There are a few important benefits when you train your employees in this way:
- Risk Reduction: By identifying vulnerabilities before attackers do, you can address them early and reduce your risk of a real scam succeeding.
- Cost Savings: Cyber awareness training is far cheaper than recovering from a breach.
- Compliance: Documented phishing testing helps demonstrate regulatory compliance. If you are breached anyway, this could prove invaluable.
- Staff Morale: When employees feel equipped and empowered to assist in your business’ cyber security, morale rises.
How to create a phishing email test that works
Simulated phishing emails are the fastest – and most effective – way to check your team’s knowledge. Here’s how you can create one that will serve your needs:
- Tailor Your Message: Mimic threats your business is likely to face in real life. For example, you might use particular vendors that are often impersonated, or be more likely to receive a certain type of request. You can use real phishing attempts in your inbox as a reference. Include a fake – but harmless – “malicious” link.
- Track Metrics: Measure click-through rates (CTRs), report rates, and response time. Ironically, unlike most situations, you are looking for a low CTR here instead of a high one.
- Follow Up: Create a list of everyone who clicked the link or offered sensitive information, and provide additional training for those people. It is important not to shame or embarrass them. Humiliated employees will shut down and won’t learn anything. Your goal is simply to support them.
- Repeat: Schedule similar tests on a regular basis to keep awareness high. You may choose a set time (for example, every six months) or perform tests randomly. The latter will make it easier to detect gaps, as staff won’t be expecting the test.
FAQs
How often should I run an email phishing test?
Phishing simulations should be performed at least a couple of times per year. The more often you repeat them, the more your message will sink in. You should also perform a test after each security incident.
Will phishing tests upset my staff?
Not if you handle them correctly. Be empathic and reassuring. Emphasise that the purpose of these tests is to help your staff, not embarrass them.
What is the point of a phishing link test?
The link is an important part of your phishing testing. It tells you how many employees fell for the scam. Many real attackers will use links, so you need to know who will click on them.
Is there phishing email test software available?
There is phishing email test software available to help, if necessary. However, you can also do it by yourself or ask your managed service provider for help.
How can I teach my staff about phishing scams?
Teach employees about the tell-tale signs of a scam, such as suspicious links or attachments and an attempt to elicit emotion. Explain what they should do if they suspect someone is trying to scam them. For example, they might delete the email or reach out independently to verify information. Use real phishing attempts to provide a practical example, and explain what can go wrong if employees fall for the scam.
Empower your team to stop cyber threats
Phishing tests help create a security-first culture that allows your team to confidently handle cyber-attacks. It’s not about distrusting your staff. It’s about giving them the skills they need to thrive, both now and in the future. In the process, you lower your risk of experiencing a devastating breach that could cost you time, money, and trust.
TCT is ready to help you secure your business. We provide Australian businesses with the information they need to prevent cyber-attacks, mitigate risk, and ensure a profitable future. If you’re interested, start by learning some essential cyber hygiene tips.